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Help / FAQ

What’s different, new and coming?

New webstore

Even though there are many similarities with the previous webstore, we have made improvements …
  • A new look that better matches our main website, creation.com
  • Customers are not compelled to create a store account (name and address details are not retained)
  • Shipping cost can be calculated prior to checking out
  • The checkout process is all contained on one page
  • Improved payment process

What else is in the “pipeline”?

  • “Smart” subscriptions which will “know” about your gift subscriptions and your own subscription
  • A digital version of Creation magazine December 2012
  • eBooks (download and read on your computer or e-reader device) December 2012
  • More shipping methods for some countries

What else would you really like to see
changed or added to our webstore? Let us know
.

What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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