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Help / FAQ

What store should I be using?

You need to be using the web store that is appropriate to your region (see previous question). But rather than you having to work that out, our web site will do this for you. All that you need to do is to set your country on the Creation home page (see next question). You only need to do this once on the computer that you are using as this country setting is “remembered”.

Once you have done this, when you click on the Store Home menu button, you will be taken to the correct store for you.

Alternatively to the above, you can choose your correct country/store from the store home page.

There is an additional benefit in setting your country in that the Creation home page will display information that is specific to your country/region. This includes upcoming events and other news.

If the country that you live in does not have its own specific webstore then you will be using the Australian webstore. Please see Sales Tax (below).

Exception to the Rule—Using “other” countries
The only time you can use another webstore, is if you want the purchased goods to be shipped to that country. For example, if you live in the USA under normal circumstances you should be using the US webstore. However, it’s Christmas and you want to have resources sent to Auntie May in Australia. So, go to the Australian webstore, when the pop-up warning message appears click on “Stay Here”, do your shopping, enter Auntie May’s Australian address as the delivery address and complete the remainder of the checkout process. Note that your payment will be converted to Australian dollars (for this example).

If “Stay Here” is clicked, then you will have temporary uninterrupted access to the webstore (the nag pop-up will not display). Once you close your browser (eg Internet Explorer, FireFox), then “Stay Here” is turned off.

Also, please be aware that we are progressivley phasing in this new webstore to all the other regions/countries so there may well be some countries/regions which still have the old webstore.

What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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