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Help / FAQ

How do I create a store account?

  • On the grey menu bar, click New Customer.
  • Fill in your name, address, phone number (optional), email address, contact information and your choice of password. Under Options, you will also be given the opportunity to subscribe to our INFObytes email newsletters.
  • Enter your preferred password (twice) and INFObytes News (if desired).
  • Click the Continue button.
  • A Your Account Has Been Created! message will display and a confirmation email will be sent to you.

The next time you want to shop at the web store:

  • On the top grey menu bar, enter your email address and password.
  • Click the Go button.

Note that you can log in at any time during your shopping session. There will also be a prompted opportunity to login from the checkout page.

What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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