Credit Card processing by
Help / FAQ

Video/MP4s (downloadable)

Video MP4 files can be downloaded and played on your computer, TV, tablet or smartphone. Your computer almost certainly will have appriopriate software which can play the video file. To play on your TV, the MP4 file will need to be accessible from a device that is attached to your TV (eg DVD, USB drive, WiFi).

MP4 files are supplied in a variety of screen resolutions (usually 720p for the more recent files, and 640x480 or 720x405 for the older files). The actual file size to dowload will depend on it’s resolution and also the length of the talk. Therefore files can be any where from 250mb to 800mb (approx) in size.

Purchasing an MP4 (downloadable video)
You can purchase a MP4 video just like you would any other product on our store. Because they are downloaded to your computer/device, there are no shipping charges involved. Once you have navigated the checkout process and payment has been successful, then you will receive an additional email which contains a download link to each eBook that you purchased. This link will also be available from your Digital Purchases and Subscriptions page (via My Account) but only if you purchased from your store account (anyone can create a store account at any time).
We recommend that you create a store account the first time that you shop with us as this will enable you to re-download any digital products purchased at any time, even months and years after your purchase. If you purchase as a “guest” (no store account) then you’ll need to phone us in order to have a download email resent to you.

What if the email with the download link/details did not arrive?
Please contact us. We can resend the download email if necessary.
For NZ and South Africa there will be a delay, so please see Digital products purchased from the NZ and South Africa stores.

What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
0 items