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Help / FAQ

Why are there multiple web stores?

We have seven different web stores. Each one services a different country/region of the world and is usually administered by that regional office. The advantage of multiple stores is that we can:

  • Stock products that are specific to each region.
  • Run appropriate specials and advertising for each region.
  • Include correct currency, pricing and shipping costs.

The table below conveys the details of each web store:

Web StoreServicesAdministered byCurrency
AfricaAfricaSouth Africa, DurbanvilleZA R
AustraliaAustralia & all other countriesAustralia, Brisbane QLDAU $
CanadaCanadaCanada, Waterloo ONCA $
New ZealandNew ZealandNew Zealand, AucklandNZ $
SingaporeSingapore &
Australia, Brisbane QLDSG $
United KingdomUK/EuropeLeicestershire, UKUK £


What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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