Please choose from one of the questions below.

Why are there multiple web stores?

We have seven different web stores. Each one services a different country/region of the world and is usually administered by that regional office. The advantage of multiple stores is that we can:

  • Stock products that are specific to each region.
  • Run appropriate specials and advertising for each region.
  • Include correct currency, pricing and shipping costs.

The table below conveys the details of each web store:

Web StoreServicesAdministered byCurrency
Africa Africa South Africa, Durbanville ZA R
Australia Australia & all other countries Australia, Brisbane QLD AU $
Canada Canada Canada, Waterloo ON CA $
New Zealand New Zealand New Zealand, Auckland NZ $
Singapore Singapore Australia, Brisbane QLD SG $
United Kingdom UK/Europe Leicestershire, UK UK £
USA USA USA, Atlanta GA US $
What store should I be using?

You need to be using the web store that is appropriate to your region (see previous question). But rather than you having to work that out, our web site will do this for you. All that you need to do is to set your country on the Creation home page (see next question). You only need to do this once on the computer that you are using as this country setting is “remembered”.

Once you have done this, when you click on the Store Home menu button, you will be taken to the correct store for you.

Alternatively to the above, you can choose your correct country/store from the store home page.

There is an additional benefit in setting your country in that the Creation home page will display information that is specific to your country/region. This includes upcoming events and other news.

If the country that you live in does not have its own specific webstore then you will be using the Australian webstore. Please see Sales Tax (below).

Exception to the Rule—Using “other” countries
The only time you can use another webstore, is if you want the purchased goods to be shipped to that country. For example, if you live in the USA under normal circumstances you should be using the US webstore. However, it’s Christmas and you want to have resources sent to Auntie May in Australia. So, go to the Australian webstore, when the pop-up warning message appears, close the dialog, do your shopping, enter Auntie May’s Australian address as the delivery address and complete the remainder of the checkout process. Note that your payment will be converted to Australian dollars (for this example).

Also, please be aware that we are progressivley phasing in this new webstore to all the other regions/countries so there may well be some countries/regions which still have the old webstore.

How do I change my default store?

On the Creation home page…

  1. Click Explore in the top left corner.
  2. Click Settings, the last link in the menu that appears.
  3. Select your desired country in the Change Country dropdown. and click Change
  4. Click the Store link in the main navigation bar to be directed to the proper store for your selected country.
Store accounts

Creating a store account is mandatory for any orders with digital products (epub, mobi, mp3, mp4,) as they must be linked to an account to download the products.

You can order without an account (as a guest) for orders without any digital products.

We encourage you to create an account as you can store multiple billing and shipping addresses and will need to re-enter your address, email and name every time you order from our webstore. Also, your account will quickly show you your past order history, subscriptions and downloads.

An account only applies to the store that you are creating it on. For example, if you create an account on the UK store, you cannot then change to the South African store and have your details available to you. So if you move from the UK to South Africa, you will need to create a new account on the South African web store.

How do I create a store account?

Click Login in the top menu. If you do not have an account, click the "No account? Create one here" link at the bottom of the login form.

Digital eBooks (downloadable)

We sell two eBook formats, ePub and mobi. One of these formats will almost certainly be the correct one for your portable reader device or computer. Below is a short list of the most common readers and alternate methods of reading ebooks, with their correct format:

  • ePub format: Kobo eReader, Sony eReader, (Barnes & Noble) Nook
  • Mobi format: (Amazon) Kindle (see below for Kindle Fire)
  • Both the above formats: MS Windows computers, Apple Mac computers, iPhone, iPad, Android tablets & smart phones, Kobo, Kindle Fire
  • Note: If reading via a computer, you may also need to acquire software to read ebooks. This can usually be downloaded and installed at no cost.

For more information, see Comparison of e-book formats (Wikipedia).

As there are a lot of different readers and software available to read eBooks it is essential that you check the specifications of your particular reader (with its manual, supplier or manufacturer) before making an ebook purchase.

Purchasing an eBook
You can purchase an eBook just like you would any other product on our store. Because they are downloaded to your computer/device, there are no shipping charges involved. For digital products, you will be required to create a customer account. Once you have navigated the checkout process and payment has been successful, you will receive a link to your Digital Downloads page (via My Account) this page will enable you to re-download any digital products purchased at any time, even months and years after your purchase.

Sending an eBook to your device
If you own an Amazon Kindle, you can email your newly-purchased .mobi file as an attachment to your "Send to Kindle" email address. See Amazon's documentation on how to do that.

The process for other eReaders is a bit more involved. Take a look at their respective documentation:

What if the email with the download link/details did not arrive?
Please contact us. We can resend the download email if necessary.
For NZ and South Africa there will be a delay, so please see Digital products purchased from the NZ and South Africa stores.

Video/MP4s (downloadable)

Video MP4 files can be downloaded and played on your computer, TV, tablet or smartphone. Your computer almost certainly will have appropriate software which can play the video file. To play on your TV, the MP4 file will need to be accessible from a device that is attached to your TV (eg DVD, USB drive, WiFi).

MP4 files are supplied in a variety of screen resolutions (usually 720p or 1080p for the more recent files, and 640x480 or 720x405 for the older files). The actual file size to dowload will depend on it’s resolution and also the length of the talk. Therefore files can be any where from 250mb to 5GB (approx) in size.

Purchasing an MP4 (downloadable video)
You can purchase a MP4 video just like you would any other product on our store. Because they are downloaded to your computer/device, there are no shipping charges involved. For digital products, you will be required to create a customer account. Once you have navigated the checkout process and payment has been successful, you will receive a link to your Digital Downloads page (via My Account) this page will enable you to re-download any digital products purchased at any time, even months and years after your purchase.

What if the email with the download link/details did not arrive?
Please contact us. We can resend the download email if necessary.
For NZ and South Africa there will be a delay, so please see Digital products purchased from the NZ and South Africa stores.

Digital Creation magazine (read online)
    • You now have the choice to purchase the print edition, the digital edition or both.
    • Your digital version of Creation magazine is an online publication meaning you would normally read it while you are online.
    • For offline viewing, you can either save the issue as a PDF or print it out, but you need to view it online in order to print it or download it.
    • Links in the articles are “live”, so you can go straight to related articles and other linked websites and pages.
    • You can access your subscription forever. You’ll never misplace an issue or article again.
    • The choice to purchase the print edition, the digital edition or both.
    • The first time you order a digital subscription or issue, you will need to click on the supplied link (contained in an email you will receive or from your Digital Purchases and Subscriptions page, when logged on to your store account, if you have one). When a new issue becomes available you will receive an advisory email.
    • Accessing your Creation magazines thereafter, simply go to creationmagazine.com. This easy access is tied to the computer that you were on when you first clicked on the link mentioned above. If viewing from a different computer/device, you may be requested to enter your email address, or alternatively use the original link from the email.

What if the email with the magazine issue link/details did not arrive?
Please contact us. We can resend the email if necessary.
For NZ and South Africa there will be a delay, so please see Digital products purchased from the NZ and South Africa stores.

Digital products purchased from the South Africa store
  • If you are in the South African store and paid via a cheque or money order, then we will send you your digital products after your payment has been cleared by our bank (normally three business days).
How do I finalise my shopping?

To finalise your shopping, click on the checkout button on the Shopping Cart page. All of the information that needs to be reviewed and completed is presented to you on one page. There are a number of sections on this page for you to attend to:

  • Addresses—If you have logged in then your default shipping and delivery addresses will be displayed for review or adjustment. Alternatively, if you wish to checkout without creating a store account, then you will need to enter the shipping address details (and the billing address details if different from the shipping address).
  • Shipping Method—Will display the shipping cost.
  • Credits Available—You will see a summary of the cart products and all of the pricing details. Also, you have the opportunity to enter a discount code using the Have a promo code? link. If the coupon is accepted then a message will display to that effect and you will see a credit amount displayed in the pricing section.
  • Payment Method—Each country will vary somewhat as to the methods offered (Credit/Debit cards, PayPal, check/cheques and money orders). In the case of check/cheques and money orders, it is recommended that you print your order to accompany your payment when posted. Your order will not be dispatched until you payment has been received and cleared by our bank.
  • Add Comments About Your Order—An opportunity for any further instructions, questions, comments etc.
  • Place Order—Click this button when any adjustments have been made and you have confirmed that all of the details are correct. It is at this point that payment processing takes place.
What payment methods are available?

Australian web store
VISA, MasterCard and American Express (Amex) are accepted.
PayPal is also accepted but only when an Australian delivery address is used.

Canadian web store
VISA and MasterCard are accepted.

New Zealand web store
VISA and MasterCard are accepted.

Singapore web store
VISA and MasterCard are accepted.

South African web store
VISA, MasterCard and Cheque/money orders are accepted.

United Kingdom / Europe web store
VISA and MasterCard are accepted.

United States web store
VISA, MasterCard, Amex and Discover are accepted.
PayPal accepted.

Important information for VISA and MasterCard payments in Canada, US and UK.

The Address Verification System (AVS) is an additional VISA and MasterCard security feature that is active on card holders accounts in Canada, US and UK. Your billing address details are checked against your credit cards statement address. It is not a character by character check but rather it analyses the numeric information in the house number line of your address and the zip/post code. If it does not match then the transaction will be declined. Please note that this is not something that CMI has any control over.

If you are sure that there is no other reason why your transaction has been declined and you think that it is because of this AVS check, then you have two options:

  • Change your billing address in the CMI webstore to match your credit card’s address.
  • Your credit card address may be out of date and so you will need to advise your credit card institution of your new address.

Additional information is available here (external website).

Entering credit card information

Your valuable credit card data is processed in a secure manner. The processing companies that we use employ industry standard security technologies.

Electronic credit card payments, as a minimum, will collect:

  • Name on the credit card.
  • Credit card number.
  • Credit card expiry date.
  • CVV (Card Verification Value) number. The location of the numbers are:
    • For American Express, a 4 digit code on the front of your card.
    • For all other cards, the last 3 digits on the back of your card.
Sales Tax

Where applicable, sales tax is included in the price displayed on the webstore.

Some country specifics:

  • USA: 6% GA sales tax is applied to orders shipped to a destination in the state of Georgia.
How do I claim my coupon discount?

A discount coupon is a special code that enables you to receive a discount on a product or group of products. You would have located the code on Creation Ministries promotional material, either printed or via email. To redeem the code and receive the discount, you need to:

  • Locate the product(s) that the code relates to and add it to your shopping cart.
  • Do any other shopping on the web store that you choose to.
  • During the checkout process, locate the "Have a promo code?" link. Click it and type in the coupon code (exactly) and then click the Add button. If the coupon is accepted then a message will display to that effect and (if appropriate) the price of the relevant product(s) will be altered. The entry of the coupon code is not “remembered” and so you will have to repeat this process if you leave the checkout page and then return to it.
  • Check/adjust anything else on the checkout page and then click the place order button.

Please note:

  • In general, coupons cannot be used with any other offer (includes special pricing).
  • You can only use one coupon per order.
How do I change my address details (including the shipping addresses)?

This is where you have the opportunity to add or change any of the information related to your stored addresses. Any of the addresses can be used as the shipping address and/or the billing address.

The process is:

  • Log in
  • Click on Your Account located on the menubar.
  • The Dashboard page will display.
  • Click Addresses
  • Click on Update on an address.
  • Edit the address details and click Save.
Password issues resolved here!

Password Forgotten

The forgotten password page is located here. You can alternatively find this by going to the login page and clicking Forgot your password? under the login form.

  • Type your email and click Send reset link.
  • An email will be sent to you with a link to reset your password.